DecorDeluxe.club Second Hand Furniture Shop FAQ Page

No, DecorDeluxe.club is not affiliated with Barker & Stonehouse Outlet. While we do offer a selection of high-quality second hand furniture from renowned retailers and  brands such as Barker & Stonehouse, Oak FurnitureLand plus many more,  we operate independently. Our mission is to provide affordable, stylish PreLoved furniture to our customers without any direct affiliations with the brands we carry. To view all the brands and retailer we stock, visit our dedicated brands page.

DecorDeluxe.club operates independently and has no affiliation with Oak FurnitureLand. While we feature high-quality second hand furniture from brands like Oak FurnitureLand, we are not connected to them. Our goal is to offer the same furniture that customers could buy directly from Oak FurnitureLand but at up to 90% cheaper. This allows our customers to enjoy stylish, affordable PreLoved furniture without paying the full retail price.

DecorDeluxe.club is a premier second hand furniture shop offering a curated collection of high-quality PreLoved furniture. Founded in 2022, we specialize in providing stylish and affordable furniture from renowned brands, ensuring that you can furnish your home with unique, designer pieces at a fraction of the original cost.

DecorDeluxe.club stands out due to our commitment to quality, sustainability, and affordability. We offer significant savings of up to 90% off the original new price of the furniture. Additionally, by choosing second hand furniture from us, you are making an eco-friendly choice that supports sustainability. Our dedication to customer satisfaction and our seamless shopping experience, which includes personal viewings and flexible delivery options, make us a preferred choice for many.

DecorDeluxe.club is proudly based in Houghton-Le-Spring, right in the heart of the North East. We are conveniently located just 10 minutes from Sunderland and County Durham, 20 minutes to Newcastle, and 25 minutes to Middlesbrough. This makes us easily accessible for most people within the North East. Want to know more about us, check out our about us page.

DecorDeluxe.club stands out as the leading second hand furniture shop in the North East because we specialize in designer second hand furniture from renowned brands like Barker and Stonehouse, Oak Furniture Land, and many more. At the heart of our business is Simon Allen, an entrepreneur with decades of experience in the industry. Simon ensures that every customer receives a personal service, offering exceptional savings on high-quality items. He goes the extra mile to make sure every interaction with DecorDeluxe.club is extremely positive, fostering repeat business and customer loyalty. This commitment to quality, service, and savings sets us apart from other second hand furniture shops. If you want to learn more about us, check out our dedicated About DecorDeluxe.club page.

Yes, we do! We recently teamed up with a national specialist furniture courier service, so we now offer our second hand furniture delivery across the UK, no matter where you are. For more details, check out our dedicated delivery page. If you need a quote, complete the form on that page

Yes, we do! We offer a variety of delivery services for our second hand furniture, to suit our customers' needs, from local same-day and next-day delivery to national delivery. No matter where you are or when you need it, we have you covered. For more details on the delivery services we offer, check out our dedicated shipping and delivery page.

Yes, children are welcome to join you at the furniture viewing. However, we ask that they are supervised at all times to ensure their safety and to help protect our furniture. We want to make sure everyone has a pleasant and safe experience during their visit.

Absolutely! We’re happy for you to bring your partner, friend, family member, or anyone else you’d like. Having a second opinion can be really helpful when making your decision.

No, furniture viewings are by appointment only to ensure we can offer a personal service. To arrange a viewing is extremely simple. All you need to do is contact us and let us know which item you're interested in and when you would like to view it. You can contact us in two different ways:

1. Via our dedicated Contact Us page. On this page, you can fill out the contact form, providing details about the item you're interested in and your preferred viewing time. Once submitted, we will get back to you promptly to confirm your appointment.

2. Using our chatbot that is available 24/7. The chatbot can be accessed in the bottom right-hand corner of every screen. Just click on the words "Chat with us," and Joanne, our friendly chatbot, will walk you through the process.

We look forward to helping you find the perfect designer second hand furniture piece for your home!

While our prices for used furniture are carefully set based on quality, condition, and market value, we understand that customers may want to discuss pricing. We are open to reasonable offers during the viewing. However, please keep in mind that our used furniture is often competitively priced and may sell quickly.

No, we do not have the facilities to take card payments at our showroom. If you decide to purchase an item during your visit, the payment will need to be made in cash. However, our showroom is located right near a main high street, with access to a cash machine at Lloyds Bank only 200 meters away.

We normally ask for payment in cash if you decide to purchase the furniture during your viewing. However, in some cases, we are happy to accept payment via bank transfer, as long as it's an instant transaction. Please note that no furniture can leave the premises until we have confirmed the funds in our account. If you’re interested in this option, please discuss it with a member of our team during your viewing.

Yes, if you’d like more photos of the used furniture before committing to a viewing, we’re happy to provide them. Just contact us with the specific items you’re interested in, and we’ll send you additional images to help you make an informed decision.

Absolutely! If you'd like more photos or specific details about a piece of furniture before scheduling a viewing, just let us know. We’re happy to provide additional information to help you decide if it’s worth a trip to our showroom. Simply contact us with your request, and we’ll get back to you as soon as possible.

To secure any item of furniture, we require a non-refundable deposit. This ensures that the item is reserved exclusively for you. Unfortunately, we cannot hold or reserve furniture without a deposit, as all items are sold on a first-come, first-served basis. For more information, please visit our Payments and Deposits page.

We understand that schedules can be tight, so we may be able to accommodate viewings outside of regular business hours by appointment. If you need an early morning, late evening, or weekend appointment, please let us know, and we’ll do our best to arrange a convenient time for you.

Yes, our premises are disability-friendly, and we will ensure you have an easy, hassle-free furniture viewing experience. There are ramps into our showroom and ramps to the lower floor, making it super easy to access and view our furniture. Additionally, we are just a few yards away from disabled parking bays for your convenience.

Furniture viewings at DecorDeluxe.club are by appointment only to ensure we can offer a personal service. Arranging a viewing is extremely simple. All you need to do is contact us and let us know which item of PreLoved Furniture you're interested in and when you would like to view it. You can contact us in two different ways:

1. Via our dedicated Contact Us page. On that page, you can fill out the contact form, providing details about the item you're interested in and your preferred viewing day/time. Once submitted, we will get back to you promptly to confirm your appointment.
2. Using our chatbot that is available 24/7. The chatbot can be accessed in the bottom left-hand corner of every screen. Just click on the words "Chat with us," and Joanne, our friendly chatbot, will walk you through the process.

We look forward to helping you find the perfect piece of PreLoved furniture for your home!

Our inventory moves quickly, so we recommend checking the availability of the furniture on our website before booking your viewing. We’ll also confirm the availability of the items when you schedule your appointment. If an item is sold before your viewing, we will notify you immediately and offer alternative options if available.

We take great care in accurately describing and photographing all used furniture on our website. During the viewing, you'll have the opportunity to closely inspect the piece yourself. If you have any specific concerns or questions about the condition of the used furniture, please let us know, and we’ll be happy to provide additional details.

A typical furniture viewing lasts around 10 minutes. However, if you need more time to inspect the furniture or have additional questions, we can certainly accommodate that. Just let us know, and we’ll make sure you have the time you need to make an informed decision.

If you have a furniture viewing scheduled and can't find our second hand furniture shop, please give Simon a call on the number he provided you at the time of booking the viewing. He will help guide you to our location. Alternatively, you can check our Contact Us page, which includes a map showing our location. We are right next door to Houghton Carpet Centre and the supermarket Lidl.

If you find that you can't make your scheduled viewing appointment, we ask that you contact us as soon as possible. Generally, Simon, our founder, will have contacted you personally to arrange the viewing via phone. Please let him know directly that you can't make it. This way, we can reschedule your appointment at a more convenient time. If you need to get in touch with us, you can also use the Contact Us page or our 24/7 chatbot for assistance.

All furniture must be collected within 4 days of purchase. If the item isn’t collected within this timeframe, the sale will be cancelled, and the non-refundable deposit will be forfeited in line with our terms and conditions. For more details, please visit our Terms and Conditions and Payments and Deposits pages. If you need a little more time, please get in touch with us, and we will do our best to accommodate you, but please note that extensions can only be granted for a very short period.

Yes, we are more than happy to assist in lifting the furniture into your vehicle. Our team will ensure that your purchase is securely loaded, so you can transport it safely to your home.

No, there is no fee for booking a furniture viewing. We want to ensure that you have the opportunity to see our furniture in person and feel confident in your purchase. Simply book your appointment, and we’ll be happy to assist you during your visit.

There’s no strict limit on how many pieces of furniture you can view during one appointment, but we recommend focusing on a few key items to make the most of your time. If you’re interested in multiple items, just let us know in advance so we can ensure everything is prepared for your viewing. We want to make sure you have ample time to inspect each piece thoroughly.

If you’re running late for your furniture viewing appointment, please contact us as soon as possible. We understand that delays can happen, and we will do our best to accommodate you. However, if you arrive too late, we may need to reschedule your appointment to ensure we have enough time to assist you properly.

If the weather is particularly bad on the day of your viewing, such as heavy rain or snow, please contact us to discuss whether you'd like to reschedule or proceed with your appointment. We want to ensure your visit is as comfortable and safe as possible, and we're happy to accommodate changes if needed.

When attending a viewing, there’s no need to bring a tape measure—we have them available on-site. However, we recommend bringing any color or fabric samples you may have at home and a list of questions or concerns about the furniture. If you’re planning to purchase the item on the spot, please be prepared to pay the deposit to secure the item. You can review the types of payments we accept on our Payments and Deposits page.

If you can't make the furniture viewing, we ask that you contact us right away. If you received a call to arrange your viewing, please either text or call back to let us know. If the appointment was arranged via email, please email us as soon as possible to inform us of the change. This allows us to adjust our schedule and offer the slot to someone else.

Once your order is placed, the payment method selected at checkout is typically final. However, if you need to switch from paying the remaining balance in cash to a bank transfer or vice versa, please contact us as soon as possible. We’ll do our best to accommodate your request, but please note that changes may not always be possible, especially if your collection or delivery date is approaching.

If you think you might need to adjust your payment method, reach out early so we can help ensure everything runs smoothly.

Currently, the non-refundable deposit is the only payment that can be made online via credit or debit card. The remaining balance must be paid in cash upon collection or delivery. In some cases, we may allow payment via bank transfer, particularly if you are using a third-party courier service. If you have any concerns or questions about payment methods, please contact us.

At DecorDeluxe.club, we require a non-refundable deposit of £30 to secure any item of furniture. This deposit is paid online during the checkout process via a secure payment gateway, allowing you to reserve your chosen pieces before they're sold. The remaining balance is typically paid in cash upon collection or delivery, depending on the option you select. If you're using a courier service like Proovia, the balance must be paid via bank transfer two days before the scheduled collection. This system helps manage our inventory efficiently and ensures that your selected items are held exclusively for you

Yes, the £30 non-refundable deposit is deducted from the total balance of your order. The remaining balance, after the deposit has been deducted, will be due at the time of collection or delivery, depending on the payment method and service selected.

If you are unable to pay the remaining balance within the specified timeframe, your order will be canceled, and the non-refundable deposit of £30 will be forfeited. For customers opting for collection or local delivery, the balance is typically due in cash upon receiving your furniture. If you're using a courier service like Proovia, the balance must be paid via bank transfer two days before the scheduled collection.

If you anticipate any issues with meeting the payment deadline, we encourage you to contact us as soon as possible. In some cases, we may be able to extend the timeframe slightly to help you complete your purchase.

It’s crucial that all payment deadlines are adhered to in order to avoid cancellation of your order and forfeiture of your deposit. If you foresee any issues with meeting your payment deadline, please contact us immediately. We may be able to provide a slight extension, but this is not guaranteed and is handled on a case-by-case basis.

All orders must be collected within 4 days from the date of purchase to avoid cancellation and forfeiture of the deposit. However, if you find that you’re unable to collect your furniture within this timeframe, please contact us as soon as possible. We understand that situations can arise, and we may be able to extend the collection period slightly. Communication is key—reach out to us early, and we’ll do our best to accommodate your needs.

If you selected a delivery option that requires payment via bank transfer, you should have received an email with the necessary bank account details. If you haven’t received this email, please check your spam folder. If it’s not there, please contact us immediately so we can provide the information you need to complete your payment.

The non-refundable deposit is essential to ensure that only serious buyers reserve our furniture. In the past, without a deposit, we encountered situations where customers would express interest but not follow through with the purchase, causing genuine buyers to miss out. The deposit covers administrative costs and ensures that we can hold the item exclusively for you. For more details, please refer to our terms and conditions.