Want a Closer Look? Arrange a Viewing of Our Used Furniture Today!
See It Before You Buy: Our Used Furniture Viewing Service
We understand that choosing the perfect piece of used furniture is a significant decision, and nothing compares to seeing it in person. That's why we offer a personalized viewing service, allowing you to experience the quality and craftsmanship of our used furniture firsthand before making a purchase. Our viewings are strictly by appointment only, ensuring you have dedicated time to explore the used furniture pieces you're interested in without any rush. This service is designed to give you the confidence that the used furniture you choose is the right fit for your home.
From Booking to Viewing: A Guide to Our Used Furniture Viewing Process
Arranging a used furniture viewing with us is simple and straightforward. Here’s how it works:
- Browse Our Collection: Start by exploring our website to find the used furniture pieces you're interested in. Each item has a unique SKU (Product ID), which you'll need when booking your viewing.
- Schedule Your Appointment: Once you’ve selected the used furniture items you want to view, you'll use the booking form further down this page to schedule your appointment. You'll be asked to provide the SKU, your preferred date and time, and any additional details we should know.
- Confirmation: After submitting your request, we’ll confirm your appointment via email, ensuring the used furniture pieces you want to see are available and reserved for your viewing.
- Visit Our Showroom: On the day of your appointment, you'll have dedicated time to inspect the used furniture in person. Our team will be on hand to answer any questions and assist you with your decision.
- Next Steps: If you decide to purchase an item during your viewing, we’ll guide you through the payment and delivery or collection options, making the process as smooth as possible.
Our goal is to provide a seamless and enjoyable experience from the moment you book your used furniture viewing to the moment you finalize your purchase.
Where Our Used Furniture Viewings Take Place
You can view our used furniture at our storage location at The rear of Maultand St, Houghton le Spring, DH4 4BJ. To help you find us easily, you can view our location on the Google Map below. For your convenience, you can use either the "Get Directions Using Google" or the "Get Directions Using What3Words" button to guide you directly to our doorstep using the What3Words address: slide.total.brain.
This location is where all our used furniture viewings take place, ensuring you have the chance to see our quality pieces in person before making a purchase.
From Viewing to Possession: Can You Take Your Used Furniture Home?
After you've had the chance to view the used furniture in person, you might be wondering if you can take it home right away. We strive to make the process as convenient as possible for our customers. If you decide to purchase the item on the spot and it's ready for immediate collection, you are more than welcome to take it with you.
If you’re unable to transport the used furniture yourself, or if you prefer to arrange delivery at a later date, we offer flexible options to suit your needs. Our team can assist you with setting up a delivery service or arranging a convenient time for you to collect the item. Just let us know your preference, and we’ll work with you to ensure a smooth and hassle-free transition from viewing to possession. For more details on our delivery options, please visit our Delivery Information page.
What Our Customers Are Saying About Our Used Furniture
We're proud to have earned an excellent rating from our customers, with glowing reviews on Google that speak to the quality of our used furniture and service. Don’t just take our word for it—see for yourself what others have experienced when shopping with us. Our commitment to customer satisfaction is at the heart of everything we do, and we're confident you'll feel the same when you choose us for your used furniture needs.
How To Book a Viewing of Our Used Furniture
To arrange a personal viewing of any of our used furniture, please complete all sections of the form below and hit the submit button. Please note that submitting the form does not guarantee the appointment time. Wait for a confirmation email from us to ensure we can accommodate your requested date and time. We look forward to helping you find the perfect used furniture piece for your home!
Your Common Questions About Used Furniture Viewings Answered
We've put together a short selection of our most common questions and answers related to used furniture viewings. If your question isn’t covered here, feel free to check out our dedicated FAQs page, where you'll find a comprehensive list of questions and answers on everything from used furniture viewings to payment options. We're here to help ensure your experience with us is smooth and enjoyable.
Arrange A Furniture Viewing Mini FAQs
Are children allowed at the furniture viewing?
Yes, children are welcome to join you at the furniture viewing. However, we ask that they are supervised at all times to ensure their safety and to help protect our furniture. We want to make sure everyone has a pleasant and safe experience during their visit.
Can I bring someone with me to the second-hand furniture viewing?
Absolutely! We’re happy for you to bring your partner, friend, family member, or anyone else you’d like. Having a second opinion can be really helpful when making your decision.
Can I negotiate the price of used furniture during the viewing?
While our prices for used furniture are carefully set based on quality, condition, and market value, we understand that customers may want to discuss pricing. We are open to reasonable offers during the viewing. However, please keep in mind that our used furniture is often competitively priced and may sell quickly.
Can I pay using a credit card at the showroom?
No, we do not have the facilities to take card payments at our showroom. If you decide to purchase an item during your visit, the payment will need to be made in cash. However, our showroom is located right near a main high street, with access to a cash machine at Lloyds Bank only 200 meters away.
Can I pay via bank transfer during the furniture viewing?
We normally ask for payment in cash if you decide to purchase the furniture during your viewing. However, in some cases, we are happy to accept payment via bank transfer, as long as it's an instant transaction. Please note that no furniture can leave the premises until we have confirmed the funds in our account. If you’re interested in this option, please discuss it with a member of our team during your viewing.
Can I request additional photos of the used furniture before scheduling a viewing?
Yes, if you’d like more photos of the used furniture before committing to a viewing, we’re happy to provide them. Just contact us with the specific items you’re interested in, and we’ll send you additional images to help you make an informed decision.
Can I request additional photos or details before scheduling a viewing?
Absolutely! If you'd like more photos or specific details about a piece of furniture before scheduling a viewing, just let us know. We’re happy to provide additional information to help you decide if it’s worth a trip to our showroom. Simply contact us with your request, and we’ll get back to you as soon as possible.
Can I reserve furniture during the viewing without paying a deposit?
To secure any item of furniture, we require a non-refundable deposit. This ensures that the item is reserved exclusively for you. Unfortunately, we cannot hold or reserve furniture without a deposit, as all items are sold on a first-come, first-served basis. For more information, please visit our Payments and Deposits page.
Can I view the furniture outside of regular business hours?
We understand that schedules can be tight, so we may be able to accommodate viewings outside of regular business hours by appointment. If you need an early morning, late evening, or weekend appointment, please let us know, and we’ll do our best to arrange a convenient time for you.
Can you accommodate people with disabilities for furniture viewings?
Yes, our premises are disability-friendly, and we will ensure you have an easy, hassle-free furniture viewing experience. There are ramps into our showroom and ramps to the lower floor, making it super easy to access and view our furniture. Additionally, we are just a few yards away from disabled parking bays for your convenience.
How do I know if the furniture I want to view is still available?
Our inventory moves quickly, so we recommend checking the availability of the furniture on our website before booking your viewing. We’ll also confirm the availability of the items when you schedule your appointment. If an item is sold before your viewing, we will notify you immediately and offer alternative options if available.
How do I know the condition of the used furniture before the viewing?
We take great care in accurately describing and photographing all used furniture on our website. During the viewing, you'll have the opportunity to closely inspect the piece yourself. If you have any specific concerns or questions about the condition of the used furniture, please let us know, and we’ll be happy to provide additional details.
How long does a typical furniture viewing last?
A typical furniture viewing lasts around 10 minutes. However, if you need more time to inspect the furniture or have additional questions, we can certainly accommodate that. Just let us know, and we’ll make sure you have the time you need to make an informed decision.
If I decide to buy the furniture and pay a deposit after the viewing, how soon do I need to have it collected?
All furniture must be collected within 4 days of purchase. If the item isn’t collected within this timeframe, the sale will be cancelled, and the non-refundable deposit will be forfeited in line with our terms and conditions. For more details, please visit our Terms and Conditions and Payments and Deposits pages. If you need a little more time, please get in touch with us, and we will do our best to accommodate you, but please note that extensions can only be granted for a very short period.
If I decide to take the furniture away, can I get help loading it into my vehicle?
Yes, we are more than happy to assist in lifting the furniture into your vehicle. Our team will ensure that your purchase is securely loaded, so you can transport it safely to your home.
Is there a fee for booking a furniture viewing?
No, there is no fee for booking a furniture viewing. We want to ensure that you have the opportunity to see our furniture in person and feel confident in your purchase. Simply book your appointment, and we’ll be happy to assist you during your visit.
Is there a limit to how many pieces of furniture I can view in one appointment?
There’s no strict limit on how many pieces of furniture you can view during one appointment, but we recommend focusing on a few key items to make the most of your time. If you’re interested in multiple items, just let us know in advance so we can ensure everything is prepared for your viewing. We want to make sure you have ample time to inspect each piece thoroughly.
What happens if I’m running late for my furniture viewing appointment?
If you’re running late for your furniture viewing appointment, please contact us as soon as possible. We understand that delays can happen, and we will do our best to accommodate you. However, if you arrive too late, we may need to reschedule your appointment to ensure we have enough time to assist you properly.
What happens if the weather is bad on the day of my viewing?
If the weather is particularly bad on the day of your viewing, such as heavy rain or snow, please contact us to discuss whether you'd like to reschedule or proceed with your appointment. We want to ensure your visit is as comfortable and safe as possible, and we're happy to accommodate changes if needed.
What should I bring with me to the viewing?
When attending a viewing, there’s no need to bring a tape measure—we have them available on-site. However, we recommend bringing any color or fabric samples you may have at home and a list of questions or concerns about the furniture. If you’re planning to purchase the item on the spot, please be prepared to pay the deposit to secure the item. You can review the types of payments we accept on our Payments and Deposits page.
What should I do if I can't make the furniture viewing?
If you can't make the furniture viewing, we ask that you contact us right away. If you received a call to arrange your viewing, please either text or call back to let us know. If the appointment was arranged via email, please email us as soon as possible to inform us of the change. This allows us to adjust our schedule and offer the slot to someone else.
