Terms and Conditions for DecorDeluxe.club

 

Effective Date: 04-Sep-2024
Last Updated: 04-Sep-2024

 

1. General

Welcome to DecorDeluxe.club. These Terms and Conditions ("Terms") govern the sale of goods by DecorDeluxe.club. DecorDeluxe.club is an e-commerce platform that offers high-quality, pre-owned furniture. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, you should not proceed with your purchase.

 

2. Definitions

• "We," "Us," "Our": Refers to Simon Allen trading as DecorDeluxe.club, Old Stores of Apple Blossom, Rear of 6 Maultland Street, Houghton-Le-Spring, DH4 4BJ
• "You,” "Your," “Customer,” “Buyer,” “Purchaser”: Refers to the person, firm, or company purchasing goods from us.
• "Goods", “Furniture”, “Stock”: Refers to all items purchased from DecorDeluxe.club
• "Contract", “Agreement”: Refers to the agreement between the Customer and DecorDeluxe.club based on these Terms.
• “Site”: refers to our website at https://decordeluxe.club/

 

3. Acceptance of Site Terms

3.1. By visiting this Site, and whether or not you become a registered user of the Site, you agree to be bound by, and abide by the Site Terms. If you do not agree with these Site Terms, then you must immediately stop using the Site.

3.2. We reserve the right to change the Site Terms by posting the new version to this page or by notifying you of such change via email. You can review the current version of the Site Terms which apply to your use of the Site at any time on this page.

 

4. How our Site works

4.1. We provide an online platform on which we create listings to sell Goods such as pre-owned furniture which may include antique items, second hand items, used high-end modern items, ex-display designer items, vintage items, and other items listed at DecorDeluxe.club (“Goods”) to purchasing users of the Site (“Customers”).

4.2. We provide luxury furniture at competitive prices by sourcing and selling pre-owned Goods. Operating exclusively online, we do not maintain a physical retail space but offer customer the opportunity to view Goods by appointment at our designated storage location at Old Stores of Apple Blossom, Rear of 6 Maultand St, Houghton-Le-Spring, DH4 4BJ.

4.3. Sales of Goods are facilitated through our website where Customers can secure Goods of their choice by making payment of a non-refundable deposit of £30. The remaining balance is typically due in cash at the time of collection or via bank transfer at least two days prior to delivery.

 

5. Our Goods

5.1. We provide a general description of each product outlining its type, colour, measurements (within a tolerance of 2% per measurement), and the date of manufacture (which may be an approximate date). We will provide a reasonable description of the condition, drawing attention to any specific imperfections. We will generally also provide photographic evidence of imperfections that we believe you should be aware of before you make up your mind to purchase.

5.2. The Goods we sell are previously owned items of furniture. Therefore, the items will differ in condition from those bought new. When purchasing Goods we rely on the information given by their owners regarding the brand name, original retail price, material composition, age, and whether the item comes from a smoke-free and pet-free home, along with other relevant details. We strive to provide an accurate and detailed description of the Good’s condition.

5.3. Goods may vary slightly from their pictures. We take pride in our photography, and we aim for accuracy. However, websites and devices on which they are viewed are capable of distorting images. In particular, although we make every effort to display colours accurately, we cannot guarantee that a particular device will display colours in a way that accurately reflects the true colour of the item.

5.4. Making sure your measurements are accurate. Please bear in mind the need for accuracy on your part when deciding whether an item will fit in a certain space within your home.

5.5. The onus is on the Customer to ensure that they are fully satisfied with their purchase. We strongly recommend that they personally inspect the Goods prior to purchase.

 

6. Non-Refundable Deposit

6.1. To secure your purchase, a non-refundable deposit of £30 is required. This serves as a commitment to your purchase and ensures that the items is reserved exclusively to you. By securing your Goods in this way, you can be confident that it will not be sold to another Customer.

6.2. This deposit is strictly non-refundable, including order cancellations or failure to collect.

6.3. The deposit will be deducted from the total outstanding balance of your order. If you cancel the order or fail to arrange collection within four (4) days of purchase, your deposit will be forfeited.

6.4. This clause should be read in conjunction with our non-refundable deposit policy

 

7. Providing goods

7.1. Delivery costs: the costs of delivery will vary depending on the timing of the delivery and size and weight of the Goods.

7.2. Collection: Where Customers have opted to collect the Goods, they are required to collect within four (4) days of purchase during our available hours unless different arrangement has been agreed upon in writing with us. If the Customer fails to collect the Goods at the agreed time, we reserve the right to cancel the Goods, and the deposit will be forfeited in accordance with these Terms.

7.3. Local Delivery: We provide kerbside delivery within the North East region. While we may assist with moving the furniture to your front door, we do not accept liability for any damages or injuries that may occur during this process.

7.4. National Delivery: National deliveries are facilitated through third-party couriers like Proovia. Please note that we do not accept liability for any damages or issues once the furniture has left our premises. We are not liable for any damages that occur during transit once the Goods have left our premises, regardless of whether the courier was arranged by us or by you. It is recommended you arrange adequate insurance coverage for the Goods during transit.

7.4.1. If you choose to use a third-party courier, you are responsible for ensuring that the courier has accurate and timely instructions for collecting from our premises. Any delays, failed collections, or additional costs incurred arising from your failure to provide correct information or instructions will be your responsibility.

7.5. If you are not at home when the Goods are delivered and no one is available at your address to take delivery, you will still be charged for delivery. We may charge you for storage costs if you do not rearrange delivery or collection. If, despite our reasonable efforts we are unable to contact you or re-arrange delivery or collection, we may end the contract and clause 11.2. may apply.

7.6. We are not responsible for delays outside our control. If our supply of Goods is delayed by an event outside our control, we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.

7.7. When you become responsible for the Goods: the goods will become your responsibility from the time we deliver it to the address you gave us or when you or a carrier organised by you collection it from us.

7.7.1. By accepting the Goods upon delivery or collection, you acknowledge that you have inspected the Goods to your satisfaction, or have had the opportunity to do so, and waive any right to claim for defects that should have been discovered upon such inspection.

7.8. You own the Goods once we have received payment in full.

7.9. If you do not pay us for the Goods when required, we may suspend supply. We will contact you to tell you we are suspending supply of the Goods.

7.10. We may need certain information from you so that can supply the Goods, for example in relation to your address. If you do not give us this information within a reasonable time of our asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 11.2 will apply) or make an additional charge or a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for late or non-supply if this is caused by you not giving us the information we need.

 

8. Prices and payment

8.1. The price for the Goods will be the price indicated on the website.

8.2. It is always possible that, despite our best endeavours, the Goods may be incorrectly priced. If so, we will correct the error as soon as we become aware of it and will contact you for your instructions before accepting your order. If we accept and process your order where a pricing error was obvious and could reasonably have been recognised by you as such, we may end the contract, refund any sums you have paid (less the non-refundable deposit and any other relevant fees/costs) and require the return of any Goods provided to you.

8.3. We accept payment with the cards listed when you place the order. You must pay for the Goods before we send them unless agree otherwise. If you have opted to collect the Goods, the remaining balance is due in cash at the time of collection. For courier deliveries, payment must be made via bank transfer at least two (2) days before collection.

8.4. All payment terms must be adhered to strictly. Non-compliance may result in order cancellation and forfeiture of the deposit.

 

9. Returns and Refunds

9.1. We offer a "No Quibble, No Explanation Needed" return policy allowing you to return your purchase within fourteen (14) days of receipt. This policy is specific to our business as a seller of second-hand goods. Refunds will exclude the non-refundable deposit and any delivery charges.

9.2.To qualify for a refund, the furniture must be returned in the same condition as when it left our premises. The furniture must not be dismantled, reassembled, or damaged in any way. In addition, the following conditions must be met:

9.2.1. Returned within 14 days of the purchase date

9.2.2. The Goods must be in the same condition as when they left our premises. We take photographs prior to despatch which will be used as reference.

9.3.Customers are responsible for the cost of returning the Goods which should be done in person where possible. For those unable to do so, we offer a collection service within a certain defined collection area or can provide a cost for a third party courier. Both the collection service and third party couriers will be charged accordingly and reflected in the refund due to you.

9.4.Refunds will be issued using the same payment method originally used.

9.5.We reserve the right to reject returns that do not meet the specified conditions. Our decision in such cases is final.

 

10. Cancellation

10.1. Please note that our furniture may be listed for sale on multiple platforms. In the rare event that an item is sold elsewhere before the website listing is updated, we reserve the right to cancel your order. In such cases, you will receive a full refund of any payments made less the non-refundable deposit.

10.2. You may be able to cancel in relation to faulty or misdescribed Goods or we may have a right to arrange a repair or replacement of Goods or a repeat performance of services.

10.3. For Goods ordered online, you have a legal right to change your mind and to receive a refund at any time from the point at which you place your order and until 14 days after taking ownership of the goods in question. However, there are limits on this, including the following situations and Goods, for which the 14-day right does not exist:

• Goods purchased as bespoke items (including personalised and one-off items)
• Goods sealed for health protection or hygiene purposes, once these have been unsealed after you receive them

10.4. If you are entitled to cancel and you do so, we will refund you the price you paid by the method you used for payment. However, we may make deductions from the price in relation to the non-refundable deposit and that which equates to a reduction in the value of the Goods caused by your improper handling or failure to take adequate care.

10.5. Where you are entitled to cancel following delivery, you are responsible for the safekeeping of the Goods while it is at your risk. Where you exercise your 14-day right to cancel, you will pay the standard cost of returning the Goods.

10.6. Failure of the customer to provide accurate and complete information when requested may result in delays, additional costs, or the cancellation of your order. Any such consequences will your sole responsibility.

10.7. If you fail to respond to communications regarding collection or delivery arrangements within a reasonable time, we reserve the right to cancel your order, retain the deposit, and charge a storage fee of £10.00 per day until the matter is resolved.

 

11. Our rights to end the contract

11.1. We may end the agreement if you break it. We may end the contract in whole or in part at any time by writing to you if:

11.1.1. you do not make payment to us by the reasonable timescales that we set, save that we will usually give you one reminder for payment and a short further period to make payment

11.1.2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods

11.1.3. you do not, within a reasonable time allow us to deliver the goods or do not collect them from us

11.1.4. you do not, within a reasonable time allow us access to your property to supply the Goods

11.1.5. you breach any law, and we do not consider ourselves able to continue

11.2. If we end the contract, in whole or in part, in the situations set out in clause 11.1, we will refund any money you have paid in advance for the Goods minus the non-refundable deposit for Goods we have not supplied and may also deduct or charge you reasonable compensation for the net costs we will incur as a result of your breach of the contract. In cases of bespoke or otherwise personalised Goods, this is likely to include 100% of the value of the Goods.

 

12. If there is a problem with the Goods

12.1. We are under a legal duty to supply Goods that conform to these Terms. Those products must be as described, fit for purpose and of satisfactory quality, taking into account their age and the description of them that we supply.

12.2. You acknowledge that manufacturing practices change over time and that vintage pieces may not have been made using techniques that are still used today. We always strive to ensure that items do not contain dangerous substances, and we never knowingly sell anything that is not compliant with the law. If you have concerns about an item, please contact us and we will investigate your concern.

 

13. Limitation of liability

Our liability to you is limited to the purchase price of the Goods. We are not responsible for any indirect, consequential, or incidental damages, including but not limited to loss of profit, loss of use, or other financial losses resulting from the use or inability to use the furniture.

 

14. Your personal information

We will only use your personal information as set out in our privacy policy.

 

15. Other important terms

15.1. We may use subcontractors to perform services, and we may transfer out rights and obligations under these Terms to another organisation if we sell our business during the term of the agreement. Otherwise, neither you nor we may transfer our rights or obligations without the written consent of the other party.

15.2. No other person shall have any rights to enforce any of its terms. The Contracts (Rights of Third Parties) Act 1999 is excluded to enable this.

15.3. If a court finds part of these Terms unlawful, the rest will continue in force. Each clause operates separately. If any court or relevant authority decides that any clause is unlawful, the remaining clauses will remain in full force and effect.

15.4. If we do not insist immediately that you do anything you are required to do, or if we delay in taking steps against you in respect of your breaking this agreement, it does not release you from the breach, and it will not prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not chase you, we can still require you to make the payment at a later date.

 

16. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By making a purchase from DecorDeluxe.club, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you have any questions, please contact us using our Contact us page.